Social Media Mistakes and the Best Way to Handle Them

Posted by sbcmurphy under Social Media
From http://www.getbusymedia.com 4861 days ago
Made Hot by: HomeBusinessMedia on July 17, 2011 3:55 pm

Whoops, you posted something inaccurate or offensive on your twitter! Social media mistakes happen. Here are the best ways to handle any social media mishap.

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Comments

Written by Authopublisher
4826 days ago

Hi Ryan,

I completely agree with the importance of admitting you made a mistake! I remember hearing on the street one day a grandmother telling her grandson that if he admits it is his fault he will be halfway forgiven, and his punishment will be reduced to half! The same thing with costumers, even if you don't have a clear punishment, you will see that after you own up to your guilt their displeasure will be visibly reduced, and they will respect you more!

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Written by jimarmstrong
4860 days ago

Heather-

I absolutely agree with you, great points above and great advice for anyone using social media as a business tool.

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Written by HeatherStone
4861 days ago

Probably the best way to handle such flubs is not to make too much of them. On the other hand, it's important to take responsibility, especially if the problem IS a big one. Measure your response and be sure it is appropriate to the situation. Reading the response of customers and audience is no different in social media than face to face. It's a question of understanding the nuances of the medium.

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