BizSugar.com › Startups › Startup Professionals Musings: 8 Ways The Stakes Are Higher On Customer Expectations

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect. They tell their friends and the world everything, and a bad experience can kill your business.