You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers. This is one of the very few.
The Many Unheralded Perils of Automating Your Customer Service
Posted by amabaie under StrategyFrom https://www.entrepreneur.com 2850 days ago
Made Hot by: MMarquit on July 22, 2016 1:22 pm
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Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
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