The Many Unheralded Perils of Automating Your Customer Service

The Many Unheralded Perils of Automating Your Customer Service - https://www.entrepreneur.com Avatar Posted by amabaie under Strategy
From https://www.entrepreneur.com 2225 days ago
Made Hot by: MMarquit on July 22, 2016 1:22 pm
You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers. This is one of the very few.





Comments


Written by tiroberts
2217 days ago

Great insights. Thanks for sharing.



Written by crom84
2223 days ago

Dealing with bad, automated customer service is maddening. Its enough for me to go to the competition!



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