BizSugar.com › Technology › Freshdesk Feature Update - Watch Your Tickets And Gamify Your Helpdesk

Ticket watchers - This is one of the more interesting new features. It enables you to watch out for specific tickets that you are interested in. For example, this might be a ticket that was assigned to you earlier and has a direct bearing on other functionality you support. You can configure the system to receive email notifications related to the ticket. This helps you sales teams prepare valuable metrics during their next call with a corporate or individual client.