If you make a list of the most used words in the last few decades, you will not be surprised to find “Technology” at the top of this. Everyone everywhere is talking about benefits and potential of technology. Why everyone is so upbeat about technology? Because, in many cases technology will bring down the cost of reaching to a larger customer base and also improve the delivery of product & services. Indian telecom story can be a classic case study on this. Technology has enabled our telecom service providers to penetrate semi urban and rural areas by lowering cost to be affordable for all sections of society.

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