Your service desk needs to help you manage your IT services, end to end. Beyond the non-negotiable structure and clarity (based on ITIL best practices) to make it service-tight, you need a system that is easy to configure, customizable and that takes no more than nine days to set up, however large the requirements are.
The Wolken challenge: Servie Desk in 9 days
Posted by
yorkecomm under Technology
From http://www.wolkensoftware.com 3006 days ago
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