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There are three applications that comprise the PhaseWare Tracker Platform: PhaseWare Tracker (which comes in two flavors: on-premise and on-demand), PhaseWare Event Engine, and Self-Service Center. Tracker enables you to track and manage tickets across the support lifecycle. The Self-Service Center enables customers and employees to interact and engage with each other during the ticket resolution process. Finally, the PhaseWare Event Engine is an automation tool that enables you to create and manage alerts and workflows to better manage your processes.