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For small businesses, earning customers has never been easy so small business quality remains key to help keep those customers they do have. In the made-for-PBS series Small Business School, we look at examples of businesses that are taking no chances when it comes to maintaining quality and keeping customers happy. What are you doing to maintain Read More

When dealing with inputting systems into a company what is your thoughts on being trained? Some consider that because they are computer literate they shouldn't need training because a system should be easy to use... I agree, which is why training should be about using the system to help improve your sales process, practices and methodologies Read More

The upside of being on the Internet is how quickly you can reach people and expand your marketplace significantly. That is, however, also the downside. If you're successful at getting attention of consumers online at some point you may become a target for negative attacks. Read More

Using LinkedIn for business can help you take advantage of your networks in ways you might not have realized possible. This video from Common Craft shows you how. Read More

Learn about Google Apps and small business. Read More

Facebook's new Business Solutions provides valuable social media tools. Watch as Sage goes over some of the tools that Facebook provides for businesses. Read More

Are you a visual person? Can you "see" things? Look at this! Read More

Luther Lowe, Manager of Local Business Outreach for Yelp, joins host Steve Rucinski, to share the many tools small business owners have at their disposal on Yelp to put your business's best foot forward - all while managing your time and your online presence wisely. Read More

Summary and links to information about the Google's new real-time communication platform, Google Wave. Read More