AngelBiz commented on the following stories on BizSugar
Customer Experience is the Sum of Emotional Reactions - Brian Solis
"I like the title. When you look at it customer experience is how customer perceives he is being treated by your business, which is a direct result of what emotions are triggered in his mind when he is interacting with the employees and website of your business. The more positive emotions you can create with the customer the more satisfaction he will have leading to higher sales."How important are online reviews for SMEs?
"Online reviews, ratings and testimonials are very important to both large and small businesses. Majority of the customers will turn to reviews before making a decision on buying the product or service. It is imperative for business owners to monitor these review and take appropriate action to ensure customers are not being turned off by these reviews. "4 Tech Tools Your Franchise Can\'t Live Without
"Agree with all 4. Although POS system may not be needed if you are in the services business. Scheduling and accounting systems are very important. You should also try to leverage cloud based solutions as much as possible, which require minimum maintenance. Besides you can pay for them on a monthly basis "By 2016, 25 Percent of eCommerce Sales Could Be Mobile
"Couldn't agree more with this assessment. When you think about number of Smartphones people own and the amount of time they spend it is inevitable that more and more purchases will be shifted to mobile. Businesses that do not come up with a strategy to tap into mobile trend will lose in the long-term."Strategies for Happy Customers and Improved Retention (Expert Roundup)
"I think the last one is the key. When you establish the personal connection with your customers it will be very hard for them to leave you. Of course, to get to that personal connection you need to follow the advice in steps 1, 2 and 3."How to Start a Successful Business from Scratch: Valuable Tips from Sir Richard Branson and his Friends
"# 3 and #5 are my favorites. Starting and running a business is an arduous journey that takes lot of effort and long time. If you don't have passion for it you will burn out very quickly and give up. By the same token it helps to learn from those who have gone through it and hence the importance of having a mentor."Subscribe
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7 Social Media Tools For Small Businesses To Manage Their Social Presence
"Excellent list. I also like Hootsuite which is similar to DrumUp."