SocialBrothers commented on the following stories on BizSugar
How a Negative Post on Facebook Helped a Small Business
"Absolutely, and to be honest that is part of the reason why Social Media is so powerful. It puts you in direct contact with your customers and allows you to be able to have constructive conversations and information on how to improve your business. This is a great way for any brand to improve upon their products or services. "How a Negative Post on Facebook Helped a Small Business
"We agree Mark. In many cases when you land on a Fan Page or profile that has 100% positive comments many users automatically discredit the comments. If your brand is selling to hundreds of customers, you're naturally going to get a negative comment here and there. This is so common that the consumer generally just wants to see how the brand reacts and responds to the negative comment. Do it right and you build more trust, do it wrong and you lose more business. Thanks for your comment! "Auto Posting From Twitter to Fan Pages, Don't Do It
"Glad that the article was able to help you see why you might not want to use the feature. We've always told our Clients that they can get results from just about network, the key is spending their time and energy on the network. In your example, this is Twitter. Thanks for the comment! ~ Trevor"Auto Posting From Twitter to Fan Pages, Don't Do It
"The most important thing when it comes to auto posting from any network to another is that you're aware of how it looks and preforms on each network. If you are aware of this, you can make the auto post feature work for you. Unfortunately, in most cases businesses don't understand this, they just use it as a short cut and then wonder why they don't get any results. Thanks for the comment! "Is Your Business Moving? 6 Tips for Attracting Customers To Your New Location
"Great information, thanks for sharing! We have a client that is moving from their current location (been there for 15 years) to a new area in the middle of the summer. We'll be taking some of these tips and applying them immediately! "Subscribe
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How a Negative Post on Facebook Helped a Small Business
"Great question! Our recommendation is to respond to the negative comment publicly, however invite the user to connect with you somewhere more private. For example, if the comment is on a Facebook Fan Page, respond to the comment asking them to send you more details in the private message feature built into the Fan Page. This lets all the other Fans know that you saw the comment and are addressing it. But it also respects the customer by keeping it private and protects your brand by not giving away more than you have too. When the issue is resolved, visit the public comment again and respond again with something like; "Again, we apologize that you had this experience, we're glad that we were able to correct this issue, please let us know if there is anything else we can do for you." This response ends the negative comment and tells anyone else that comes across it that it was indeed resolved. "