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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
Using Social Media For Customer Service [Infographic] : StuartJDavidson.com
"I hope it improves the customer service via social media from some companies. There is currently a huge skills/training gap and shortage. All the best and let me know how you get on!"