Learn how to use social media for delivering effective customer service. A useful infographic and an example of how NOT to use Twitter for customer service!





Comments


Written by lyceum
3283 days ago

Thanks Stuart. Do you have examples of companies in the service and event industry that are good at customer service via social media?



Written by StuartJDavidson
3282 days ago

Not off the top of my head, but I'm sure Google will pull up some good case studies and research



Written by lyceum
3284 days ago

Stuart: Your post is giving me plenty of arguments for a new venture I will start together with a friend.



Written by StuartJDavidson
3283 days ago

I hope it improves the customer service via social media from some companies. There is currently a huge skills/training gap and shortage. All the best and let me know how you get on!



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!