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It's been an unusual week in social media, most notable because many of us had to learn to live without it. A DDoS attack targeting Twitter (Twitter), Facebook (Facebook), LiveJournal and many other sites knocked the leading micro-messaging service offline and caused numerous problems with the leading social network, too. Read More

A Web seminar in Royal Oak will help to teach businesses about the use of social media. “You CAN Measure Social Media: True Tales from the Social Media Measurement Trenches” is being hosted by the Detroit chapter of the International Association of Business Communications. Read More

Twitter ruffled a few more journalistic feathers this week when American Idol judge Paula Abdul became the latest household name to usurp the breaking news power of traditional media by making a big announcement on the social networking site. Read More

If you plan on selling your business, it will help you to understand the different types of buyer. Each buyer who inquires will have their own unique reason to want to buy. By talking with the buyer, understanding their needs and then placing them in one of the categories below, will help you understand what they are looking for so you are better p Read More

There are all kinds of small business owners in Russia. Some of them operate clubs and restaurants, some run Western-style advertisement, IT or legal consulting businesses, some are fixing teeth or noses, some are building homes, some repair cars, some grow tomatoes and wheat and many operate retail shops selling food, clothing, cars, antiques, or Read More

Today almost no business operates without some kind of scenario planning. Executives take pride in rigorously evaluating wide varieties of potential influences on their businesses, from customer moves to supplier changes, shifts in energy prices, competitive actions and a whole host of other business drivers. Read More

Not knowing how to sell your products or services online puts you on the "slippery slope" to failure. Here are 7 things you could be doing right now that will give your online business the boost it needs. Read More

Moving into international markets has paid off for under-floor heating systems manufacturer and supplier Warmup plc, but taking time and effort to understand each market has been critical says international director Howard Flood, in a new case study on small business marketing website Marketing Donut. Read More

Small businesses are famously agile and attuned to the wants and needs of their customers. But as they begin to grow, or as market conditions begin to change, staying on top of customer requirements can be a tricky feat. If relationships become too tenuous, an aggressive competitor will prey on those weaknesses and poach “at risk” customers. Read More

Not long ago I wrote about the YouTube video sensation called “United Breaks Guitars.” It's a creative customer complaint in the form of a music video by a professional musician against United Airlines. (See “YouTube: Where Customers Get the Last Word.”) The interesting side note about this video is how it has set the stage for entrepreneurs pu Read More