It’s always not possible to get favorable comments on your Facebook fan page or on Twitter. There are negative comments as well. Businesses need to manage negative comments by expressing sincere apologies if the complaint is genuine. Even unjustified comments need to be handled tactfully.
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These stories submitted by SBRTechno became hot on BizSugar
Managing Adverse Social Media Comments
Posted by
SBRTechno under Social Media
From http://www.sbr-technologies.com 3621 days ago
Made Hot by: SimplySmallBiz on June 12, 2014 11:04 am
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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