Managing Adverse Social Media Comments

Posted by SBRTechno under Social Media
From http://www.sbr-technologies.com 3616 days ago
Made Hot by: SimplySmallBiz on June 12, 2014 11:04 am

It’s always not possible to get favorable comments on your Facebook fan page or on Twitter. There are negative comments as well. Businesses need to manage negative comments by expressing sincere apologies if the complaint is genuine. Even unjustified comments need to be handled tactfully.

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Comments

Written by ebele
3607 days ago

I think it's something we could all do with, whether a business or not - how to deal with adverse comments.

I like the advice given in the last one: don't feed the trolls. It's a fine line to walk when you choose to respond though, even with facts, because it could ultimately go back and forth indefinitely.

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Written by AngelBiz
3608 days ago

All these are excellent points. I particularly like #2 and #3. You have to respond to the negative comments promptly before they go out of hand. Also, taking the person privately after you have responded in public is an excellent idea. The bottom line is not to get into mudslinging publicly with the commenter. That will only hurt your business.

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Written by lyceum
3608 days ago

Could mentioned companies that have turned around negative comments into new ambassadors for their products and services?

"Dell Hell" comes to mind... ;)

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