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Have you ever been so infuriated by a company’s customer service that you broke your phone? On the other hand, how incredible is it when a company has fantastic customer service?
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Should marketers “Snap” to it?

Ever since Snapchat blasted its way into the social media world in 2011, marketers have debated whether this app is a passing craze or the next big thing. Read More

Multi-task much? A recent study conducted by Microsoft Corporation found that the average human now has a shorter attention span than a goldfish. A goldfish can focus for nine seconds; people are down to a mere eight seconds.

With so much information coming at us from screens of all sizes, this Read More

While Germany was the victor in the World Cup tournament, the 2014 World Cup finals match won on social media. The final game of the 2014 FIFA Event generated more conversation on both Facebook and Twitter than any other sporting event before. Read More

In 2013, marketers dropped a record $42.8 billion on internet advertising according to the trade group Interactive Advertising Bureau. To put that into perspective, during the same year, only about $40 billion was spent on broadcast television ads. But here’s the kicker: an estimated 36% of the bil Read More

Have you ever grown tired of seeing a certain user’s tweets in your timeline, but didn’t have the heart to unfollow them? This should no longer be a problem with Twitter’s new mute button! Available for the Android and iOS Twitter apps and Twitter for desktop, the new mute button will ensure you no Read More

WhatsApp may have reached over 500 million users last month, but Snapchat is still in the lead when it comes to generating mobile traffic. According to a recent report by network policy control provider Sandvine, Snapchat has become the leading third-party messaging service in terms of volume. And Read More

If you’re trying to get more creative, whether it’s looking for a healthy recipe or home redecorating ideas, Pinterest is the place to go. When a user finds something of interest to them, they “pin” it to a board and can have a permanent reminder of it. Pinning is an aspirational activity, meaning Read More

ven since launching its desktop presence at Vine.co, Vine has always geared its service to work best on mobile devices. With its recent Web relaunch, though, things at Vine are changing. On the new Vine.co, you can explore Vine channels, find trending Vines, view the Vine editor’s picks and more. Read More

If you thought Twitter’s business model wasn’t working well, it may actually be worse than we thought. Twitter’s shares have suffered all year and now have hit an all-time low. The social network is facing a decline despite a growth in users. Read More