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If you believe that "the Customer is Always Right," then you are likely crippling your customer service effectiveness. It's time to snap out of it and stop the madness before it's too late. Read More
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Bully customers. Bully coworkers. Bully bosses. Enough is enough. Workplace bullying has become an epidemic, and since October is National Anti-Bullying Awareness month, there isn't a better time to put an end to workplace bullying than today. Here's how. Read More
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Have you ever wished that all customers had a set of rules to follow before entering a store, restaurant, or any other place of business? Look no further. Read More
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You can focus on what you fear or you can focus on what you love--but you can't do both. Choose wisely, because your workplace happiness depends on it. Read More
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