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Building a Customer Success program from the ground up is tough. Very rarely are you given a blank check and the mandate to spend whatever it takes to improve the customer experience, improve adoption and reduce churn.
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In this post, I’ll share with you the step by step process we used to turn:

1. a blog post into an ebook
2. a webinar into a blog post
3. a blog post into a slideshare presentation Read More

As your followers and traffic grow, so does the potential for ruthless people to emerge.

Sometimes they have good reason.

Sometimes they’re just trolls who want to squash your content into jelly.

No matter how hard you try, it’s impossible to keep an audience happy. Read More

But if you have ever opened someone else’s work, you know how hard it is to find the right file, page, group, artboard, or layer. If you are new to the field or new to a team, browsing to learn the history of a project is excruciating. Read More

Influencers can inspire social communities around a brand – but only when those influencers’ personalities authentically match the brand’s persona. Read More

Designer’s block haunts you. If you’re a designer you’ve experienced it at one point or another — that feeling you’re stuck in a rut and it feels like you’ll be there forever. Even when you escape designer’s block you have other problems waiting for you. Read More

The skills required to do a particular job efficiently is known as “skill in demand.” To increase the chances of being hired in your field, you must have certain skills. Apart from a distinct skill set, there are also other common skills that employers are looking. Read More

So, you want to craft the perfect post for Facebook, Twitter, Instagram, Snapchat, YouTube, Vine, Pinterest, LinkedIn, Tumblr or a blog? Read More

Both CRO and UXO can and should be done in conjunction. Without one, the other suffers. Here's how to harmoniously apply both CRO and UX Optimization together. Read More

Your ideal audience needs the right words, paired with the right images, to tell a story that uniquely appeals to their deepest desires.Any old picture might be worth a thousand words. But your target niche doesn’t need or want a thousand words. Your ideal audience needs the right words, paired wit Read More