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When asked if they have a relationship development strategy, many entrepreneurs a. leave much to serendipity and haphazardly build (and lose) connections; b. say it’s important, yet then claim they don’t have time; or c. scoff that networking and socializing take away from the “real work." Read More

No matter what kind of business you’re in, no matter what size your company, it turns out that customer referrals are the key to growth. We hear a lot of buzz about customer loyalty, which encompasses all sorts of metrics from retention to satisfaction, but the best indicator of loyalty that drives Read More