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Does Customer Service Pay Off? These 10 Stats Say “Hell Yes!”

Posted by ShannonW under Customer Service
From https://blog.scottsmarketplace.com 3211 days ago
Made Hot by: Webdev1 on January 26, 2016 3:24 pm

80% of companies say they give great customer service. Only 8% of customers agree. Here are 10 customer service stats every business owner should know... Read More

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Customer Experience is the Sum of Emotional Reactions - Brian Solis

Posted by kimonos under Customer Service
From http://www.briansolis.com 3221 days ago
Made Hot by: Webdev1 on January 14, 2016 4:58 am

As 2015 drew to a close, I flew to Düsseldorf from London to close out NEOCOM, an annual event for multichannel retail and commerce. There I spoke about “retail re-imagined,” redesigning the online and offline shopping experience based on the incredible technology and behavioral trends playing out Read More