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KLM is the first airline partner to be integrated with Facebook Messenger.

The airline has always been quick to embrace social media, enabling travelers to book tickets via Facebook and Twitter in February 2014 and often scoring well on Socialbakers’ Socially Devoted customer-service index. Read More

Every company with a website knows the importance of search engine optimization. Stellar content and beautiful web design are useless if your page isn’t easily accessible for your target audience. When potential customers search for your products and services, you want to make sure your page ranks Read More

Looking for some social media stats to use for your strategy or in your next presentation? You will find what you need in the list below — updated to March 2016. Read More

Why is it that culture is notoriously difficult to describe, measure, and alter, yet it is crucial to an organization’s success? Read on to learn more about what culture means, how it can be measured, and why it’s okay to want to be different.
http://bit.ly/1Sn5DjS Read More

Your small business needs every leg up it can get when it comes to getting noticed online. Your content should be relevant, timely, shareable and ultimately add value to the reader’s experience with your brand. When a major event happens, jumping on the chance to connect your brand with that event Read More

For freelancers securing new business a proposal is a vital start to your relationship. This post has suggestions on what to include in that proposal. Read More

Your team is having a staff meeting, or the group is in the weekly operations briefing. You know someone will bring up something that you’ll all be glad to hear, that deserves a high-five.

Wait for it, wait for it… and then say “should we get some PR about that?” Read More

If you are about to quit your day job to work full time on your business, you may want to rethink doing that. That’s right. It may not be a good idea to quit your day job just yet. As a matter of fact, you could end up making it harder on yourself. Read More

I have used dozens of process management applications—from Asana and Basecamp to Trello and beyond. But the best business process management software application in my experience is Process Street.
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