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Social media is the perfect medium for delivering effective customer service, but understanding these 12 customer service tips will improve your practices. Read More

Tom Webster recently wrote an article questioning the effectiveness of inbound marketing by citing the fact that Hubspot is still losing millions each year. This article explains why Hubspot is likely taking the approach that it is taking and some examples of other companies that are using inbound Read More

There’s one stat you need to pay close attention to on YouTube and that is Audience Retention because it tells you where your audience stops watching. In other words, it measures audience engagement for that particular video. Read More

With the official name change from Quit to Grit, Dan is joined by Haddie Cooke to talk about negotiations, interviews, open offices, and more! Read More