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“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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As blogs become an integral, indispensable part of a modern business, competitiveness and pressure to blog mount! A blog has become an added, highly-effective tool to win over the next client. But the pressures involved in blogging your business to success? "Oh my..." Read More

The National Federation of Independent Business has put together this video about concerns raised over the new healthcare reform legislation. The reform remains controversial with small business organizations who insist it will be costly and prevent both growth and creation of new jobs. However, supporters insist many small businesses will be exempt from the healthcare mandate and that it will eventually make healthcare less expensive for all business. What do you think. We'd love to hear from the community on this. Leave your comments below Read More

Effective communication is a key for organizational leaders to be able to positively influence their team members so the organization can achieve desired results.

Yet there are seven common mistakes leaders make that subconsciously sabotage their effectiveness and kill employee morale, motivation and productivity creating a negative and sometimes, even a toxic work environment.

This article provides an overview of the seven most common communication habits in which many leaders engage, along with the source and impact of each Read More

Many Canadian businesses are faced with a conundrum: do they set up their website on a .ca domain or on a .com domain. There are pros and cons for each, and some of those are related to SEO, to the rankings that the website can achieve in the search engines Read More

Maybe it's time for a serious marketing mindset shift. If you TRULY want to be successful , then you need to change your thinking about what marketing IS Read More

Experian Hitwise recently announced that “Facebook” was the top organic search term in the U.S. during the four weeks ending March 27, 2010 amongst the three major search engines. This means that Facebook related terms accounted the top spot for Google, Yahoo and Bing. Read More

Okay it’s competitive out there. That said... there are jobs. So if you are prepared to put the hard work into your job search success is likely to follow Read More

Stress is now considered one of the biggest issues facing us in today’s modern and fast paced world. It’s a topic we are all well aware of. Stress related and psychosomatic illnesses are on the increase. The majority of people asked will admit to feeling pressured and stressed, either from work or home. So how does Stress make us feel?

This article takes a look at some of the simple changes you can make in your life today to achieve a more stress free tomorrow Read More

Are you one who doubts the business value of Twitter? As a small business advisor, I put Twitter to the test in several ways. This article explains the tests, the environment and the results. You may be surprised Read More