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Many local businesses are content if customers seem “generally satisfied.” Others aspire to something more — they seek the kind of passionate customer satisfaction that inspires glowing thank you letters and backyard fence referrals. Here are eight ways to spark customer love:

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With all of the frenzy surrounding Black Friday deals, and how they can benefit customers, businesses need to take some time out to consider whether or not offering deep discounts is best for their own businesses. Read More

As a business owner, I want the same treatment from my support team. Not with food :) , but with business metrics and finance info. Here's what I want to know, and when I want to know it, in bite sizes chunks, prefereably by text or email Read More