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An often overlooked aspect of management is fostering a healthy work environment in which employees feel the freedom to take off work when they are under the weather. Here’s how you can spot the signs of an impending epidemic and help an employee make the right decision about coming into work witho Read More

We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Read More

How do you revive a blog after having stepped away from the keyboard and letting it fade away into the shadows of the blogosphere? Read More

While corporate philanthropy is just one aspect of CSR, it’s a vital one that companies ignore at their own peril. Read More