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My wife lost her [old original 2G] iPhone, so we went to the AT&T store in Eagan, Minnesota to buy her a new [3Gs] iPhone. We encountered David Long, one of the best retail salespeople I've seen in a while. Read More

In a perfect world, every employee would understand that what they do is really in some way to serve a customer. That is what organizations with customers are designed to do. Too often, though, little silos and fiefdoms develop. Many of these silos and fiefdoms believe that the responsibility for serving customers and for growth belongs to someone else. It doesn’t. Growth is always easier when al Read More

Every good golfer needs to work on their follow through, and so do good sales people. You need to get past the surface where a lot of sales reps get stuck by having follow through questions for each question you ask. Read More