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Despite the popularity of BSC framework it is hard to find a real-life example of the Balanced Scorecard. This is a real Balanced Scorecard project created with BSC Designer Online for a dental practice. Read More

If you would like to attract the attention and interest of your marketplace, this post is just for you. Read More

Last week after court a young lawyer approached me in the hallway. He had just watched me argue a motion and wanted to introduce himself. Read More

According to today's update, Facebook users can now edit their posts and comments, and tap to see their changes. Read More

Martha Stewart trampled the feelings of lifestyle bloggers this week and gives me an opportunity to chat about ‘qualifications’ for bloggers and podcasters.

Everyone of us who seek to be a resource to a niche deal with this sort of thing. On one hand we’re encouraged to step out and be our uni Read More

Want to improve your business? Instead of asking yourself or your employees, you can ask your customers. It may not be nice to hear but it can definitely help you. Read More

We all want to hear what our customer wants to say. But how can we do that when we don't have a feedback mechanism on our website? Here is an app that you can use. Read More

In today’s information age, negative customer feedback shared publicly online can hurt a small business in a big way. That’s why a new mobile app called OwnerListens was made for customers to send private, direct and anonymous feedback to business owners using their mobile devices. Read More

"Do you like traveling to exotic destinations? Are you able to sit for hours on end with an uncomfortable assortment of heroin-filled condoms inserted in your rectum? Then you've got what it takes to become a professional drug mule! " Read More

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More