While your blog is the external face and voice of your company, your support team is the internal one. According to Jason Lemkin of SaaStr, SaaS companies — especially startups — should be using their company’s product, even if the teams don’t strictly ‘need’ to.
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A SaaS owner’s guide to managing your customer support process
Posted by zolachupik under Customer ServiceFrom http://thenextweb.com 2968 days ago
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