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Take a look at our Little Customer Service Encyclopedia!
It’s important for business owners to be aware of the terms used in their trade, so we thought we would create a handy and fun way to learn definitions of common customer service terms, as well as an easy way to find popular customer service Read More

Fusion Alliance is made up of people who reflect the core values of our organization. Learn more about the Recruiting team and how they live Fusion Alliance's values. Read More

By Joel Libava. There’s one other thing that’s always baffled me about potential franchise owners, and it’s this: How do some franchise buyers (after doing a lot of right things during the investigative process), manage to just about ruin their chances of ever becoming their own bosses towards the Read More

Content marketing advice from a cat?! You'll be amazed to see what Bella's trip to the vet can teach you about web content! Read More

LinkedIn has brought my fledgling freelance writing business far more referrals than Facebook and Twitter combined.
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What is “best” for your business depends entirely on your business. Here are some great ideas. Financing is an important aspect for all businesses. All businesses will require financing at one point or another. While this can be used to improve cash flow, some people may require it so that they c Read More

Securing you domain names and WordPress sites is another step to protecting your online assets. We know about this already, but the question is, do you really? Read More

In affiliate recruitment letters you want to avoid (1) long texts, (2) lack of personalization, (3) clichés, (4) lass-than-attractive incentives, (5) calculations of unearned riches, (6) mispositioning of important data, and (7) missing CTAs. Read More

It’s important to keep your website current and looking “fresh”. If your website looks like it was designed back in the days of dial up Internet, people will assume that your business is outdated too. When it comes to your website, looks count. Best practice is to redesign your website every 5 year Read More

Remember when we used the term 'Crackberry' to explain people's addition to the Blackberry? Well, it turns out, it wasn't the Blackberry they were addicted to it was communicating to each other. I read that recent studies have shown outlawing texting in cars has actually caused more accidents becau Read More