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You might think that the point of training your voice is to develop a big sound that fills a room. Well, that might be one reason for voice training. But as we learned from top voice coach Susan Berkley, there is a lot more to training your voice than just turning up the volume. Read More

The most effective way to inspire brand commitment to excellence is to ensure that every employee in your organization understands his or her unique function in communicating and supporting your brand, and why it’s important. Read More

As you’re putting the finishing touches on your training materials, you hunt around online and find the perfect video, image or quote to insert. You’re tempted to grab it and insert it. You can’t get in much trouble, can you? An intellectual property attorney says, "Don't!" Read More

As an HR manager or compliance officer, do you sometimes feel that most of your job is telling people what they cannot do, what they cannot have . . . and even worse, what you cannot do for them? Read More

As an HR manager, do you feel that most of your job is telling people what they cannot do, what they cannot have and even worse, what you cannot do for them? If so, I would like to recommend three positive ways of leading that can help turn negative encounters into opportunities to solve problems, Read More