“If We Mess Up, We Fess Up”: Secrets of Minnesota Life’s Top B2B Customer Service | Small business news; tips; networking | BizSugar

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“If We Mess Up, We Fess Up”: Secrets of Minnesota Life’s Top B2B Customer Service

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4568 days ago

Kristi Fox, Second Vice President of Group Client Relationships at Minnesota Life, recently shared her views on top customer service in an interview for the Dave Stein blog. “We’re good, but we’re also human,” she said. “If we mess up, we fess up..."

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