If you’re not training your newly promoted team leaders, you may just be setting them up to fail.
Staff and project management—which is the primary role of leaders—is a massively challenging task. It’s thus not surprising that many professionals, even those handpicked for this task, underperform or fail outright once they move into this role.
10 Skills customer service team leaders must have
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2759 days ago
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