BizSugar.com › Customer Service › 26 Experts Reveal the #1 Customer Service Skill

Customer service is as much an art as it is a science. Tools like knowledge base software and customer portals make it easier for your customers to find solutions to many pressing issues on their own. But what happens when your customers have a new or unique problem not covered in your help docs or FAQs? Human-to-human interactions are still very much a key component in the overall customer experience, and resolving customer complaints and solving problems requires a special set of skills.