3 Reasons Why you Should Use Twitter for Customer Service

Posted by AbhiZopim under Customer Service
From http://blog.zopim.com 3856 days ago
Made Hot by: SJC on April 19, 2014 2:14 pm

Your business must incorporate multiple channels for support. Here are 3 reasons why using Twitter will improve support and keep your customers happy.

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Comments

Written by AbhiZopim
3853 days ago

There are loads of companies doing a great job on Twitter. Jet Blue, Nike, Barclays, and Seamless are all great examples.

What have Kimpton done exactly?

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Written by lyceum
3852 days ago

Thanks for your reply. They are using social media in a natural way of their business. It is like a lifestyle. Listen to Brent Leary's interview with Maggie Lang for great description on how they work with new media. Very inspiring! :)

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Written by lyceum
3853 days ago

Thanks for providing examples of companies (Cjponyparts, Fedex, Zopim) that are using Twitter for customer service. Do you have more examples? I would say that Kimpton hotel is a great example.

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