BizSugar.com › Customer Service › 5 Tips to Turn Negative Reviews into Positive Customer Experiences

If there is anything that the modern business leader fears in this social media driven world, it’s the possibility of receiving negative reviews on social media and other relevant platforms. Quite simply, a negative review can make or break your business, especially if you’re operating solely in the digital realm. Accumulate enough negative reviews without responding to them or resolving customer issues, and you’re looking at the inevitable demise of your company.