BizSugar.com › Customer Service › 5 Ways Mobile Apps Improve Hotel Customer Service

Customer service is a concern of every hotel, being able to keep guests satisfied and happy is essential to any business. Guests have a lot of needs to be met, and it can be difficult to make sure every guest is taken care of properly. But where do mobile apps fit into customer service?

To truly deliver on great customer service, hotel’s need to provide assistance to guests as soon as they ask for it to keep them satisfied and coming back. A mobile app can provide a convenient “concierge” service that engages guests, keeps them informed and satisfied, and can fit into their pocket. Hotel customer service is evolving and these 5 ways show exactly how mobile apps are leading the evolution.