7 tips for better customer service (and customer loyalty)

7 tips for better customer service (and customer loyalty) - http://results.com Avatar Posted by StephenLynch under Customer Service
From http://results.com 3502 days ago
Made Hot by: masonnorton on May 14, 2010 4:34 pm
First (and last) impressions matter

Research shows that customers remember the first and last moments of their interactions with you more vividly than the rest of it. Make sure the first and last elements of your customer interactions are a well-engineered, well documented process that all your team follow - because they are going to stick in the customer's memory.





Comments


Written by ShawnHessinger
3500 days ago

Great tips. Thanks for sharing. Customer service seems as important as any other aspect of growing a business if not more. Encouraging marketing by word of mouth and brand building.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!