BizSugar.com › Customer Service › A Good B2B Reputation Starts with Your Customer Care Team

It can be extremely difficult to provide excellent Customer Service to your B2B customers. However, it’s also extremely important that you do. According to Diane Gordon, Senior Vice President of Customer Care for Brainshark, customer service is especially important in B2B because, “the customer has invested a lot of time and money in the product and their expectations are higher.”

Fortunately, Sean Tuohy and Shana Reed from BuyerZone’s Customer Care team have offered a few important tips that will help your team provide the best service to your customers while also giving your company a good reputation.