Remember back in the day when we referred to people who worked with existing customers as “account managers?” Now, that’s an outmoded concept. The customer-centric era has shifted the paradigm from the stagnant, less personalized role of handling “an account” to the highly personal and goal-driven position of “customer success manager.”
Account Managers Vs. Customer Success Managers
Posted by kimonos under Customer ServiceFrom http://www.calliduscloudcx.com 2759 days ago
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