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Amex Study: Exceptional Service Gets Customers to Spend 13% More

Amex Study: Exceptional Service Gets Customers to Spend 13% More - http://www.stepbystepmarketing.com

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4749 days ago

This year's American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more at companies that provide "excellent customer service."

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