BuyerZone's Director of Customer Operations Shares How to Deliver Service with a Smile

Posted by BuyerZone under Customer Service
From http://www.buyerzone.com 4073 days ago

Delivering a positive customer experience is essential in lead generation. Although that fact has been around forever, the way in which you deliver a positive experience is constantly changing.

Well, it just so happens that our Director of Customer Operations, Maureen McCarthy, celebrated her 8-year-anniversary at BuyerZone last month, making her our pick for this month’s Employee Highlights.

Maureen has a lot of knowledge when it comes to customer care services (she’s been in the industry for 20 years!) Enjoy the following answers as Maureen shares her insight on the industry – all from her exercise ball.