Conference Speakers Predict: Customer Service Calls Will Decline Dramatically in 2016 | Small business news; tips; networking | BizSugar

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Conference Speakers Predict: Customer Service Calls Will Decline Dramatically in 2016

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4453 days ago

In mid-2012, most customer service is still being delivered this way. A customer has a question and calls your call center. Your representative helps. The customer hangs up and your rep waits for someone else to call. That is all about to change.

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