According to research from CCMC, as many as 70% of customers are already "enraged" before they even pick up a phone to call a company to ask for service. That's why it is so important to make sure that your customer service representatives know how to stay calm and professional.
Cool Under the Collar: Why Your Phone Reps Need to Stay Calm
Posted by
stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4870 days ago
Who Voted for this Story
Subscribe
“Martin, I am not that far along yet. When I do get to live-streaming, I am...”
“Peter: I have to check out your post. Where in Sweden are you located?
All...”
“Robert: Have you tested live-streaming and then saving the session as a...”
“Lisa: Thanks for sharing this information. I have not used Grok so much...”
“Adam: I have to re-read the post and see if it is time to start another...”
- News
- Blog
- Press Center
- Newsletter
Buttons and Widgets
- Legal
-
Privacy | Terms of Use
© 2007-2024 BizSugar.com.
Comments