I think that giant steps must be taken between “customer service,” “customer satisfaction,” and “customer retention.” Customer service, the starting point, centers on a single event or sale. Customer satisfaction, which comes next, usually builds through a number of interactions with your customer.
Customer Loyalty Starts with the First Interaction, Handled Well
Posted by stepbystepmarketing.com under Customer ServiceFrom http://www.stepbystepmarketing.com 4667 days ago
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