Customer Service – How to Cope With Changing Customer Expectations | Small business news; tips; networking

Posted by sharonhh under Customer Service
From http://midsizeinsider.com 4227 days ago
Made Hot by: Small Business Bluesman on April 30, 2013 1:01 am

Providing customers with a good service is no longer simply about selling them the product they need at a price they can afford; it starts long before they ever press the buy button on your e-commerce site.

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Comments

Written by ShawnHessinger
4224 days ago

Hi Sharon,

This is my favorite part. "Midsize businesses need to look at the whole sales cycle." Amen. This is what helps you navigate the changes in any market. Seeing the whole picture. Thanks for sharing!

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Written by sharonhh
4224 days ago

Thanks, Shawn. If you don't have the whole picture, how can you act appropriately?

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Written by HeatherStone
4224 days ago

Hi Sharon,

Thanks so much for sharing this awesome post on the change in customer expectations. It's certainly something every small business owner and entrepreneur must keep in mind when competing in a constantly changing market.

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Written by sharonhh
4224 days ago

Happy to share, Heather.

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Written by MarkT
4225 days ago

Hey Sharon,

The fact the people can check out reviews of a product in store on their phones and Ipads seconds before making the final decision to buy something is a bit of a game changer. I didn't realize this until you pointed it out.

Awesome post.

- Mark T.

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Written by sharonhh
4224 days ago

Glad you found it useful, Mark. I think those who use the trend to their advantage have the right idea.

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