Customer Service Is Not a Department, It’s a Culture

Customer Service Is Not a Department, It’s a Culture - http://experts.allbusiness.com Avatar Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 3286 days ago
Made Hot by: robinandy58 on October 10, 2013 3:10 pm
Customer service is a small business's most important selling point; it's what you can provide that the large corporations can't. Now more than ever it is essential that customer service become everyone's job.





Comments


Written by tiroberts
3271 days ago

Amen to this. I love the title, customer service is indeed a culture rather than a department. It's has to be harmonious and spreed throughout all the areas of your company. Thanks for sharing your insights with us.



Written by AngelBiz
3279 days ago

Excellent point. The only way small businesses can compete against their larger rivals is by finding a niche and providing great customer service. Every person in the company contributes to providing customer service at every touch point. It all starts with the leaders / owner setting expectations about customer service and giving each employee authority to do whatever it takes to make the customer happy.



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