Customer Service Is Not a Department, It’s a Culture

Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 3465 days ago
Made Hot by: robinandy58 on October 10, 2013 3:10 pm

Customer service is a small business's most important selling point; it's what you can provide that the large corporations can't. Now more than ever it is essential that customer service become everyone's job.

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Comments

Written by tiroberts
3450 days ago

Amen to this. I love the title, customer service is indeed a culture rather than a department. It's has to be harmonious and spreed throughout all the areas of your company. Thanks for sharing your insights with us.

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Written by AngelBiz
3459 days ago

Excellent point. The only way small businesses can compete against their larger rivals is by finding a niche and providing great customer service. Every person in the company contributes to providing customer service at every touch point. It all starts with the leaders / owner setting expectations about customer service and giving each employee authority to do whatever it takes to make the customer happy.

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