There are some powerful customer service lessons here for you in your business:

The customer is always right, so be patient and keep your cool. Period.
Own up to your mistakes and take whatever corrective action is needed or possible immediately. Don’t wait for somebody else to point out that you have been hiding from taking responsibility.
Sometimes the customer isn’t right. Sometimes the customer is a con artist. In such circumstances, refer back to rule 1. above…but stand your ground.






Comments


Written by crom84
3584 days ago

That's one honest employee. Think I would have kept mum and rode that one out!



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!