Everyone in the Customer Success world knows that it’s bad news when the person who brought your product into the customer's company - your champion or sponsor - leaves the company. This is a HUGE red flag when it comes to customer retention.

That customer is now at risk of not renewing or churning out.

This is how Gainsight handles that - their exact playbook - and is a great insight into how they use their own product ("drink their own champagne") in their Customer Success organization.





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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!