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Detecting Customers’ Moods: Is it Good or Bad?

Posted by alleliaspili under Customer Service
From http://www.business2community.com 4017 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm

I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”

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“Tone is so important....”

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