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EE Moves Call Centres Back to the UK: Lessons in Customer Service

Posted by David-Rolf under Customer Service
From http://www.armchairgroup.com 3017 days ago

EE have made the decision to move all their call centres back to the UK in order to improve customer service. What lessons can businesses learn from this? Is it better to save money by outsourcing abroad or spend more in the UK?

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